Posted on: September 22, 2021
A recent update to the My Ed app has caused problems for some users seeing messages sent by school. If you are not receiving messages through My Ed please read the advice below.
The My Ed support team have offered the following advice in order to get the app working again correctly for parents.
Please note that it is important that you follow the steps below in order to ensure you see messages sent from OSSMA.
Ensure that you are on the latest version of the My Ed app by clicking on the link below which should take you to the App page for your device (Android or iOS)
Ensure that you on the latest version of the My Ed app by clicking on Update on the app in the Apple App Store or Android Play Store.
Once you have updated the app, open it up and click on the menu button (three horizontal lines) – highlighted in a green circle in the image below
Then click “Sync Data” from the menu. This should take less than a minute to complete, depending on your Internet connection.
If you then go to your messages, you should then see all the latest messages appear.
If you do not see any new messages appear, please send a message to school within My Ed and ask us to send you a test message to check that you are receiving message. If you are unable to send a message to us via the My Ed app then please email [email protected] and we will do what we can to sort out the issues.